FAQ & Policies
REFUND, RETURN, EXCHANGE, REpair POlicies:
DUE TO THE CUSTOM NATURE OF OUR JEWELRY, ALL PURCHASES ARE
FINAL SALE
THIS MEANS:
NO REFUNDS
NO RETURNS
NO EXCHANGES
UNDER ANY CIRCUMSTANCES
REPAIRS MAY BE MADE AS NEEDED AND MAY BE AT A COST SO PLEASE REACH OUT WITH US FOR ANY REPAIR REQUESTS
This applies to: Permanent Jewelry, Custom Charm Bar, Custom Engraving, and all other ready to wear jewelry and accessories.
What is Permanent Jewelry?
Permanent Jewelry is welded on which allows your piece to be completely customizable. It is a quick and easy service that allows you to have a piece of jewelry that lasts. Our dainty pieces can be easily removed with nail clippers or wire cutters if needed in an emergency, but these pieces will last through everyday use until you are ready to remove. We also offer clasps at an extra charge for those who would like one.
What if my Permanent Jewelry breaks?
Our dainty chains are made to last, but Permanent Jewelry is NOT indestructible. We will offer certain repairs but they may come at a charge, and, as stated previously, there will be NO refunds, returns, or exchanges. Repairs may be made by request and we will do our best to assist you.
Does Permanent Jewelry hurt?
Permanent Jewelry does not hurt. It is not like a tattoo and should not burn, shock, or be painful whatsoever. We do offer protective eyewear for you while getting welded if you’d like and advise to not stare at the weld for safety purposes.
What kind of chain do you use and how do I care for it?
We use Sterling Silver, 14K Gold Filled, Stainless Steel, and Gold Plated chain and charm options for our permanent jewelry and charm bar. We do recommend using gold filled and sterling silver options as they are made to last longer, but we do offer a variety of materials.
Our 14k Gold Filled and Sterling Silver options are great for long term wear and are tarnish resistant and water wearable. We recommend cleaning with warm water and dawn soap as needed. Highly recommended for Permanent Jewelry
Our Stainless Steel and Gold Plated options (usually offered for our charm bar) may need a little more love and care, so we do recommend removing before showering, swimming, etc. There may be plating wear over time. Any wear and tear will not warrant a refund, return, or exchange. All items are final sale.
What if I need to take it off?
Permanent Jewelry is a great option to commemorate any event in your life, celebrate with loved ones, or just to add a new accessory to your collection. We use a micro welder to attach your permanent jewelry, so this means it is claspless and meant to stay on daily. We highly recommend our 14K Gold and Sterling Silver Chain options for our most long lasting and tarnish free jewelry pieces.
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Mallori Schwab
Owner - Artist - Mother
Contact:
askcloaz@gmail.com
(509) 496 - 6426
Socials: @clo_az